CrisisMappers

15Jun

Batman, Foodies, Fashion + CrisisMaps at Next Day Better

Building a common good unites us. This Thursday I’m participating in Next Day Better in Toronto. This is such a special event combining fun, food, art and technology to inspire people to make the Next Day Better. I’ll share the story of Crisismappers highlighting the Humanitarian OpenStreetMap Team response in the Philippines.

How will I make the Next Day Better?

I help people get more involved in their world. One example is supporting an open community-driven digital humanitarian response.

“We are a culture platform that builds and activates diaspora communities to create a better future. We believe that diasporas like the Philippines global community are hubs and inspirations for social innovation, incredible design, and world changing ideas. We bring these doers and change makers together to share their stories and make the next day better.”

nextdaybetter

Tickets are only $20.00 with amazing talks and food! Please join us.

Help Share about Next Day Better

Facebook updates:

We’re partnering with social innovation group @NextDayBetter to celebrate their launch in Toronto on June 19. It will be a night of inspired talks from changemakers – the #Philippines is ready for open-source mapping! If you’re in Toronto, RSVP here.

Amazing things are happening June 19 – board member/idea hacker Heather Leson will be @NextDayBetter’s launch in Toronto as they bring big-idea thinkers, amazing work doers and changemakers together. Get your tickets here.

Tweets:

We’re partnering w/ @NextDayBetter for their launch in #Toronto 6/19! Learn more: http://www.bit.ly/NextDayBetterTOR

The #Philippines is ready. Join us @NextDayBetter Toronto launch | 6/19 7pm | RSVP http://www.bit.ly/NextDayBetterTOR

About NextDayBetter

NextDayBetter is a platform that spreads ideas and actions that make the next day better. Ideas and actions are Philippines-flavored and rooted in design, entrepreneurship and innovation.

We invite innovators entrepreneurs, designers, do gooders — both Filipino and Non-Filipino—to share their stories about creating a better future.

Visit www.nextdaybetter.com for more information.

I found out about the Next Day Better group after engaging with folks around Hacking PH: focused on rebuilding a resilient Philippines. They really inspired me with their approach to building community locally and globally.

How will you make the Next Day Better?

14Jun

DISPATCH: HOT @ IEEE Humanitarian Technology Conference

[Cross-post from the Humanitarian OpenStreetMap Team blog]

A few weeks ago the Humanitarian OpenStreetMap Team was a guest of the 2014 IEEE Canada International Humanitarian Technology Conference (IHTC). In the session, Samual Paul Alce, Pierre Beland and I each presented about to share all about the community, activations and how to use OpenStreetmap. It was an honour to participate and share the HOT story with such an important organization. It is our goal to build relationships with groups like IEEE to improve processes and technical implementation. We would like to thank Alfredo Herrara, Glenn McKnight and the whole IEEE IHTC team for inviting us. It was a pleasure to host this session with my guests: Pierre and Samuel. Here is the abstract and our slides with speaker’s notes:

Abstract

Since the Haiti earthquake in 2010, new partners support the UN Agencies and International organizations through the Web 2.0 or Collaborative Web. OpenStreetMap is one of these community of volunteers. It has shown on several occasions its ability to mobilize hundreds of contributors and support remotely, providing maps and services necessary for such actions. The Humanitarian OpenStreetMap Team (HOT) makes the bridge with the humanitarian organizations.

In this session, we will discuss open source methods for humanitarian technology. The workshop will include an overview of Humanitarian OpenStreetMap Team’s (HOT) activities, some of the tools and best practices. We will include stories of activations around the world from Indonesia to Haiti to Philippines and the DRC. Our session also includes hands on training from HOT community leaders. Join us and learn about new methods in digital and in-person responders using OpenStreetMap.

8Jun

Mesh in the Open

Mesh is Canada’s premier digital conference about what is next in business, media, marketing and society. The diverse participants always inspire. This year was no exception from Neil Harbisson’s cyborg activist to Mark Little on telling stories better with Storyful my brain is still spinning from the eclectic conversations.

This year I had the honour of running a workshop with Gabe Sawhney about Open Data, Civic Tech and Hacking for Good. We made our session fairly interactive with some slides to frame questions and then 5 breakout groups to talk about everything from technology in the upcoming Toronto elections or building a civic hack lab in the city. Each group had 30 minutes to talk amongst themselves and then provide report-backs. Thanks to the MESH team for inviting us to hack the conference process and bring our civic engagement spin to the event.


17May

Get Involved Dreaming

We want to do something, share and participate in our world. And, we want inspire others to join in our various parades. What is the on ramp for Get Involved in our neighbourhood, our city, our country and our world? Organizers and citizens could circle the globe and back citing examples of websites that ask you to Join, Participate, or Get Involved.

Getting Involved Dreaming means considering how can we stitch together all the amazing opportunities in a collaborative and citizen-focused way. From offline to online engagement, there is a buffet of awesome for communities and companies. Each has a Get Involved strategy focused on their ROI goals or theory of change. When Linked In created their Volunteer site, I cheered. This combined with the rise of Corporate Social Responsibility programs is just touching the surface. From NationBuilder or Crowdrise, you see that there are a million ways to help organizations or individuals build “get involved” and create “fundraising’ opportunities. This is the same for open source, crisismappers and digital volunteers. Every day at Ushahidi I wondered about how to help all these citizen mappers force multiply their mission. Each of their ideas and projects truly matter in the world. Mozilla and Ubuntu have some best practices for Getting Involved Strategies in open source communities. The Digital Humanitarian Network was created to help people and organizations connect during times of crisis. My colleague, Patrick Meier, created AIDR: Artificial Intelligence for Disaster Response with the Qatar Computing Research Institute. This is micro-mapping and volunteer tasking at is small bit best. Social Coding 4 Good focuses on developers and technical folks whereas Do Something is for teens. In Canada, there is Getinvolved.ca. I could spend all day giving examples of excellence in building community.

What if we dream a bit bigger and turn the model around to help our common mission?

book staircase, berlin

Master Search: Get involved, Community of Practice

What if we pulled back and had a Master Search for all these amazing things we could do to help our neighbours? The software exists, we just need to collaborate a bit more and aim for easy access for citizens to find their doing or giving passion. The key audience would be participants, doers, citizens and you. We would have a JOIN showcase. It is a simple navigator that Asks people what they want to do or what they want to give. The aggregator would then help match them to tasks and communities. Think of it as a global MATCH.com for giving. We would give love to open source organizations, corporations, non-profits, community-based organizations and citizens. Truly, this is all hands on deck to make it possible for anyone and any organization to connect. Using my Bit, Bye and Meal Deal community building framework, we could tailor it with the code to help people Choose their own adventure based on topic, time, location and their learning/doing/giving path.

The Community of Practice for Organizers would be the second audience. This would include anyone who wants to share and help make it easier for people to get involved in their world. It is not limited to non-profits alone, but for companies who have CSR programmes or Open Source groups. While I don’t want to simplify any of the amazing efforts, I’d like to see a common place for organizers to unite and share best practices and maybe build some common toolsets. Right now this is scattered. We have to hunt down articles on Chronicle for Philanthropy, join the Community Roundtable, seek counsel at NTEN , find each other in the halls at OSCON (create a Birds of a Feather) or attend the Community Leadership Summit. I created this fledgling mailing list to try to connect organizers some.

What’s in the Code? Pybossa or Crowdcrafting was built to help matchmake people to tasks. Mozilla has even adopted this great tool: What can I do for Mozilla? (See the code.) There is a new Canadian company called AskforTask that matches people to tasks for pay. What if this type of code was for volunteering? We are closer to this master search or JOIN dashboard everyday.

What examples can you share? Are you working on this? Do you want to help me try and sort out this tangled dream of helping people get more involved in their world? You can join the mailing list or drop a note on this post.

(Photo: Story of Berlin (March 2013))

12May

May Days are here!

School of Data

May is big month for events on all things open and technology. I’m participating in a number of events wearing a number of hats: School of Data, Humanitarian OpenStreetMap Team and the Crisismappers Network. Most of these are in Toronto and some are free. Hope to see you there!

GO Open Data (May 15, 2014)
What an honour it is to participate again in the 2nd annual Go Open Data event. This year I will be keynoting about Challenges and Next Steps for Open Data. Rest assured I’ll give some global and local examples from python scraping to feelings. There are some spots still open for the event. Hope you can join it! (There is a $25.00 cost.)

ICT4D Toronto Drinks (May 20, 2014)
Having attended ICT4D drinks in London (UK) and Washington (DC), I know in advance the mix of great folks. I’d like to see this as a regular event in Toronto. This is a free night to talk with like minds using Tech for Good around the world. Register here!

1st Toronto Tech Salon: How Can Technology Improve International Development? (May 21, 2014)
Tech Salons are a way to have a deeper discussion about topics. The model is much more interactive. One of the questions that is sure to stir up some great debates:
“And are we actually imposing Western values and suppressing local businesses with extractive electronic tools no better than colonial powers of the past?”

This is an invite-only event, but I think there are spots still open. I love that some of the participants are focused on mobile and development. To register, click here.

Subtle Technologies (May 24, 2014)
I’ll be joining Stephen Kovats’ Subtle Technology session: Critical State Making: Applying Open Culture in Post-Conflict Development. Crisismappers and the Humanitarian OpenStreetMap team are using open technology to support humanitarian efforts. Using some of the recent examples from Sudan, Mali, and Guinea, we will talk about the complexities of building capacity with local leaders, local context and local language. It is always a delicate balance. (This

MESH – Open Data Brainstorming Workshop (May 27, 2014)
At MESH, I will be co-hosting an interactive session about Civic Tech and Open Data at MESH. We will be stirring up conversations and creating a snapshot of what MESHies think about Open Data and Civic Tech.
(There is a cost to register for this event.)

IEEE: International Humanitarian Technology Conference (June 1, 2014)
With fellow Hotties (community members of Humanitarian OpenStreetMap Team), we will be hosting a HOT workshop all about how technology and HOT’s processes have had an impact. We will give a walk-through about recent HOT activities including the Philippines response as well as do some hands-on mapping to show some of the technology we use. Our goal is to better connect with the IEEE community of expertise. (This is a paid event in Montreal.)

Truly it is a pleasure to have a full month of sharing and making by hosting, keynoting or participating in all these activities. Now, off to prepare. See some of you soon.

(Photo: School of Data expedition in Geneva (September 2013))

2May

Murmur: SMS, Badges and Location

Butterfly Bridges, created by Natalie Jeremijenko’s X-Clinic, have spun me into idea flurry. Last night I attended her Strategic Lab (Slab) presentation on Measuring the Common Good in Smart Cities. She is teaching and shaping biodiversity in new urban frameworks. Civic action activities like this and placemaking really show the potential of how we can build community in new and creative ways.

Murmur, SMS + Badges + Location

It is no secret that I’m location-obsessed. While maps are storytelling devices and are not an end in themselves, there is a connectivity to how location and storytelling provide us with common space. The Emergency Hack Labs project attempts to connect SMS, Open Badges and Placemaking to help people during times of emergency. The goals include providing volunteer engagement and peer-to-peer thanks. I wrote about this previously in Open Badges in a Crisis.

Map/Location projects with a true plan to connect the online to the offline are the most sustainable. It is more amazing some of the creative SMS campaigns that give voice. These projects during times of crisis are busy and important windows into what is possible and where some of the opportunities exist. But, we should be building them outside of emergencies and morphing them to local language and context.

Murmur is a Toronto project that uses SMS to connect people to location for stories. You can simply call a number listed on a sign in a particular place. The recording places a story or poem. The thing that has always struck me about this project is that people share and they learn the power of location. What if Murmur was installed in post-conflict zones or risk-prone regions? Local communities could curate the stories and teach in community centres. And, what if Murmur existed when a disaster or emergency happened? Would there be a difference in the community if people already felt comfortable with that style of non-threatening, trusted network program? It could start as a creative and art project, but then change gears to be a recovery and healing project to help with storytelling, remembrance and support. This is all theoretical. Technical, privacy and security issues would need to be addressed. But, expecting people to trust location and report stories with no historical community process for this is always a hurdle. Another scenario is: What if Murmur or its SMS kin was turned into a Volunteer peer-to-peer thanks model like Emergency Hack Lab?

Surely, this has all been done before? What examples can you share? I want to dig in more to understand how we can make location and online storytelling tools realistically connect online and offline during times of crisis.

So, thanks to Butterfly Bridges. With all this thinking, I am going to the park.

12Apr

State of the Map US: Building Community

Sotmus

What can every community learn from OpenStreetmap? Often community managers particularly in OS communities cite OSM and Wikipedia as the top models to compare.

At State of the Map US, there is a whole track to share best practices. John Firebaugh (Mapbox) and Kathleen Danielson (OSM US) gave great talks on their experiences. It is a good thing they are recorded as I’m adding them both to my list of Community is hard and beautiful resources.

Community management and stewardship

In the past year, OSM has incorporated a number of big changes including implementing ID and changing the look/feel of the website. While paid staff (John) helped curate and design the process, the projects were community-driven and transparent. Listen to the talk for more in depth context and outside resources. Here are some of the core points:

  • Work in the open and be transparent
  • Over communicate
  • consult, consult
  • Set bounds
  • Call for cloture
  • Be patient

So, at a time of change in a number of communities, we should really heed John’s sage guidance, and, of course, remix for our own context.

(Side note: organizations need to hear this loud and clear. I am very keen to see this actually occur in every community. Over the years, I’ve seen so many teaching moments. As community managers and organizers, we can only do our job to the truest form of this type of feedback if allowed to be free.)

Resources:

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Building offline and online

Community starts with us online or in a room. A few hours into SOTMUS and I am even more bonded to the project, have caught up with old friends, met some new ones and feel inspired to learn/do more. Kathleen spoke about the importance of getting together locally. She provided tips and guidelines for community building and event planning. A few key points:

  • save community, save world OSM
  • Every community is unique
  • Take care of yourself
  • Community scales -up or top down

    • One topic that Kathleen raised is her distain for discourse loops via mailing lists. Another commenter mentioned their dislike of wiki(not always updated). I guess we could call this the old wars for communities(as one friend opines): mailing lists vs. x (x=forums, irc, wiki etc). As far as I am concerned there is no one source of truth. We need to use all communication tools to reach community where they are. Tall order, but as John rightfully pointed out: over communicate.

30Mar

Ethics in CyberDialogue

The Internet connect us in so many ways. As we navigate online global activism and data-sharing, how can we find our ethical compass and the core principles across disciplines?

In the Crisismappers wider network, we actively discuss issues pertaining to ethics and digital humanitarians. When should digital volunteers review and assess imagery? Who owns that data? What is the agenda? How do we protect the communities we serve? Which data types should be collected and shared? Which data types should we anonymize or refuse to publish? With new technologies, what are some key guidelines for data collectors, consumers and citizens? Can this data be used as evidence for conflict zones and peace-building? Should it? Citizen Lab are great convenors for wide networks to talk about surveillance, security, and privacy. I am super honoured to be co-hosting a CyberDialogue Working Group. with Meredith Whittaker of Google Research. The sessions will be on Monday, March 31, 2014. One of the ethical scenario groups will review the Humanitarian UAV Code of Conduct (draft) and provide input to this new community of interest.

engagedethics

The CyberDialogue Session: Our Data, Security, and the Digital Commons: What are the Challenges and Opportunities?

The world of Big Data is revolutionizing research, humanitarianism, conflict prevention, open accountable governments, and the work of secretive intelligence agencies. This working group will explore the opportunities, tensions, and challenges of data collection and use in business, government and civil society. What are the data needs from different stakeholders? What are the unforeseen risks, especially security risks, that go along with them? How can we ensure the privacy and confidentiality of our data? Do we need to encourage more emphasis on digital security? What are the ethical and legal issues that need to be considered? What are the tradeoffs and risks?

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I’ll be sure to post about some incites post-event. Note: I am participating as a Board Member of the Humanitarian OpenStreetMap Team.

20Mar

Faith in Using Technology for Good

Have a little faith is what Neelley Hicks and the United Methodist Church remind us. Today they have launched their paper about their experiences in using Tech for Good.

“Technology is a tool for economic and social development that can aid in the reduction of poverty and change lives.” – Larry Hollon, Chief Executive, United Methodist Communications

I’ve talked with Neelly and her team a number of times throughout the last year regarding their Crowdmap. The experience taught me that we should all be partnering with faith-based organizations to help them learn and use technology for good. The United Methodist Church is using Ushahidi, Frontline SMS and other technical tools. Community organizers, especially CrisisMappers or ICT4D programme managers, know that the best projects include matching offline and online networks, training and planning, testing/iterating, having a strong infrastructure, taking care of your volunteers and doing something meaningful. As the United Methodist Church proves, faith-based organizations and technology are a great match. Neelley’s team taught me much about their sense of community and dedication to do great work. They have global, active community members who give their time and energy. Great community programmes should consider collaborating with local community centers (eg. Harassmap’s best practice) and local church groups (eg.United Methodist Church’s best practice).

ict4d-sustainability-3

Need convincing? Here are their #ICT4D Best Practice – 10 Tips: (follow their hashtag #ict4dBP)
#1: Put people first.
#2: Understand the local landscape.
#3: Design using appropriate tools.
#4: Prototype, fail, iterate, succeed.
#5: Build in #monitoring & #evaluation.
#6: Consider privacy & security.
#7: Enable user feedback loops.
#8: Remember community is critical.
#9: Build for sustainability and scale.
#10: Don’t lose sight of the bigger picture.

Congratulations Neelley and UMC team! Keep inspiring us to do good with purpose.

Resources

Get the full Using Technology for Good report.

The United Methodist Communiciations Press release.

18Mar

Community is hard…and beautiful

We are polygamists. Seriously, do you belong to one community? I like to think that a number of us are all involved in many communities both locally and globally. For community leaders, we know that this journey is both beautiful and hard. We want to encourage active participation in a collaborative method.

Community Management – my top 5 go to list

Montreal Lights

Over the past months, I’ve had a few conversations with folks just starting out in Community Management, especially HFOSS Communities. They all ask for resources on how to get oriented and meet others. There are Community Manager Linked In groups and regional organizations. This is my top 5 go to list for community managers:

1. Community Roundtable
While the audience is focused on corporate Community Managers, they provide rich data with regular Roundtable newsletter and annual community survey.
2. Community Leadership Summit
OSCON is the largest OS conference in the world. The Community Leadership Summit happens right before it. I find that HFOSS groups still get a ton of value. You can read our notes from last year.
3. The Art of Community
Jono’s book, The Art of Community, is fantastic.
4. Dave Eaves – Django talk
Community is negotiation. I tend to re-listen to Dave Eaves’ Django talk (video) at least once a year. There are books on negotiation, but he really nails the nuances of global open source community.
5.Opensource.com
There is a wealth of articles on here about community engagement and open source projects.

Tech 4 Good Organizers

I started a google group for folks who lead in HFOSS or Business (corporate social responsibility) who run tech 4 good events or communities. There are a number of groups out there, but I feel like there is a gap for leaders in Tech 4 Good. It is just getting started but you are welcome to join: https://groups.google.com/forum/#!forum/tech4goodorganizers. We are stronger if we learn and engage together.

How to analyze and build a community:

Another question I often get is how to activate community. People have a finite amount of time and energy. If you build spaces and interactions, they will stay. To me the basics of service design are core to building community. Do something that is relevant, build ‘With‘ the community not only ‘For‘ your goals, and plan for the community to change you and your organization.

Everyone has their own methods, but here is a list that I tend to share:

1. Collect Data
What is the current state? Do some interviews with stakeholders, ask questions, ask to talk with people who have left the community, survey and use the stats (website, newsletter, blog, social media).
2. Do analysis and decide future goals
Assess the community maturation model. Decide what the community wants and build goals of organization with that in mind. Here are some tools to help: Diytoolkit and Reboot’s Service Design model.
3. Test ideas with the community. Prepare to adjust.
4. Start small for wins for engagement. You will know what these are because you’ve done your research and tested out the spirit of the community. Think in the frame of Dan Pink’s model of Drive: Autonomy, mastery and purpose.
5. Prioritize, co-brain and deliver
6. Delegate and co-lead
7. Global means that translation is part of your plan, not an afterthought.

(ps. Foxclocks and timeanddate are your event planning friends.)

Some Tech 4 Good Issues

I’ve been in a number of communities both volunteer and paid. These are some of the harder issues to consider. While I don’t have the answers, I think it is appropriate to share and see if we can learn to solve and adapt together.

  • How do we get to the next 1000 active community members. We know that the potential of small asks, big tasks is the key to community engagement. Communities like Zooiverse are schooling us on capacity, value and relevancy. How can we learn from them? (See Patrick Meier’s post on this topic)
  • Early adopters can sometimes scare, deter new strangers by their sense of ownership and entitlement. Building a community that serves all the types of community members, cultures, languages and, personality styles, is a tall order. But, it is necessary.I have been thinking of ways to build to the silent doers. (see my post on the Welcome Committee)
  • I think the social economy/social entrepreneurship model of NGOs builds accountability and transparency. Maybe it is my tech start up background, but I think that NGOs need to consider shaping to serve citizens with feedback loops and new funding models. In the last while, there have been a number of coalition and partnership funding programmes. This gives me tremendous hope in the adage that we are stronger when we build together.
  • There is an uncomfortable digital scramble for open territory which sometimes goes against the values of open and global collaboration. While it may be naive, I think there is enough digital space for everyone. This is not a gold rush. Being open and sharing will win. I trust in the Economic Impact of Open Source (Business model) transferring to other open communities. (see my presentation: Coining Global(especially the notes))
  • Building duplicate efforts hurts the opportunity to build with each other. Remember: Community is a beautiful gift in which people share their intellect, time and energy. We owe these folks so much as their interactions and contributions are a gift. The key is that they add value and that we, in return, reciprocate and thank them.

What are some of the community building conundrums you have encountered? Solutions, Ideas?

(Photo: The Lumiere path in Montreal, Heather Leson, January 2014)

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